Complaints Procedure

Status: DRAFT PENDING LEGAL REVIEW

If you wish to make a complaint, use the in-app complaint form or email hello@finmapper.co.uk.

What happens next 1. We acknowledge complaints within 3 working days. 2. We investigate the issue and keep a case record. 3. We aim to resolve complaints within 8 weeks. 4. If we need more time, we will explain why and what happens next.

What to include - Your full name and account email - What happened - When it happened - What outcome you want

Records Complaints are logged in the CRM with timestamps, responses, and resolution notes.